The Literary Dog Mug

We ship Monday to Friday only (excluding bank holidays). We aim to process and ship orders within one working day. This may increase to 2-3 working days during the Christmas period. Please bear this in mind when ordering.

Please note that shipping to Northern Ireland is no longer available.

We have flat rates for UK shipping & packaging, regardless of weight or size. 

• Tracked 48: £2.95 (3-5 working days)
• Tracked 24: £3.95 (1-3 working days)

• Tracked 48 with Signature: £4.50 (3-5 working days) 
• Tracked 24 with Signature: £5.50 (1-3 working days)

• Free Tracked 48: FREE on orders over £25 (3-5 working days)
• Free Tracked 24: FREE on orders over £65 (1-3 working days)

Please note that delivery dates are only estimates and exclude the order processing time.

Delivery and Tracking

To ensure smooth delivery of your order, we strongly recommend tracking your parcel using the tracking information provided in your dispatch email.

If you know you'll be unavailable during the estimated delivery window, we encourage you to:

• Arrange a safe place for delivery with the courier
• Nominate a neighbour to receive the parcel
• Request collection from your local depot
• Schedule a redelivery at a convenient time

You can coordinate these options directly with the courier service using your tracking number. Please note that any additional fees charged by the courier for special delivery requests or multiple redelivery attempts may be passed on to you.

If Your Parcel Doesn't Arrive

If your tracking shows your order as delivered but you haven't received it, please check with neighbours and around your property, then contact us immediately. We're here to help resolve any delivery issues and will work with you and the courier to ensure you receive your order.

Mail Forwarding & Package Forwarding Services

Please note that we are unable to accept orders shipped to mail forwarding addresses, package forwarding services, or third-party shipping hubs (including but not limited to services such as Shop & Ship, MyUS, Stackry, or similar). This applies to any address that is operated by a forwarding company rather than being a direct residential or business delivery address.

Orders placed using a forwarding address will be cancelled and refunded in full prior to dispatch.

We appreciate your understanding and apologise for any inconvenience this may cause. If you have any questions about whether your delivery address is eligible, please don't hesitate to contact us before placing your order.

EU & NORTHERN IRELAND

Due to the European Union's new GPSR, we no longer ship to the EU or Northern Ireland. Our apologies for any inconvenience caused.

Shipping costs for international orders depend on your locality and the weight of your order and will be calculated during checkout.

USA

When you place an order for delivery to the US, duties will be clearly displayed and collected at checkout, ensuring that you incur no additional charges upon receipt of your goods.

Please note that the shipping costs do not include import fees and taxes. Depending on your country's regulations, you may be subject to customs charges upon receipt of your order. These charges are determined by your local customs office and are the responsibility of the customer. We recommend contacting your local customs office for more information on potential charges.

Customs Clearance Fees

If customs clearance fees have not been paid, orders will be returned to us. Please note that in this instance, any return to sender fee incurred will be deducted from your refund total. It is the responsibility of the buyer to ensure the relevant fees are paid.

Shipping Information

We hope you will be happy with your purchase, but if, for any reason, you wish to return an item (excluding personalised items), please contact us at hello@theliterarygiftshop.co.uk within 30 days of receipt. Unfortunately, we cannot process requests after this time.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receipt and receive a full refund including your original shipping cost. If you return an item after this 14-day cooling-off period, the original shipping cost is non-refundable. Return postage is your responsibility in all cases unless the item is faulty or damaged.

• Goods must be returned in an unused, unopened, undamaged and resalable condition 
• The postage costs for returning the goods will be your responsibility (unless faulty or damaged). We recommend using a trackable service to return your goods as we cannot be held responsible should they be lost in transit
• A returns form must be included with your package. You can download the form here. If you are unable to print the form, please include a note with the required information
• Once we have received your goods, we will check to ensure they meet our returns requirements. Refunds will then be processed to the original payment method
  

We reserve the right to refuse a refund should these terms not be met.

Damaged or Faulty Items

Should your item arrive damaged or faulty, please get in touch as soon as possible. It may not be necessary to return the item for an exchange or refund. In most cases, a photograph of the issue will suffice. In the case of a refund, initial shipping costs will be reimbursed along with the original purchase price. Should a faulty item need to be returned, we will refund the cost of return shipping upon receipt of the item.

Customs Clearance Fees

If customs clearance fees have not been paid, orders will be returned to us. Please note that in this instance, any return to sender fee incurred will be deducted from your refund total. It is the responsibility of the buyer to ensure the relevant fees are paid.